Privacy Statement

Purpose and scope

This Privacy Statement explains how Travel Plus collects, uses, stores, protects and shares personal information when customers access travelplusvn.com or use Travel Plus services.

By using the website or providing information to Travel Plus, customers agree to the practices described in this Statement.

Types of information collected

Purposes of use

• To process consultations, bookings, payments and after-sales support.
• To contact customers for confirmation, service updates or issue resolution.
• To work with relevant partners such as airlines, hotels, transportation providers, embassies, consulates or MICE suppliers when needed.
• To improve website experience, service quality and lawful marketing activities where the customer has agreed to receive communications.

Data processing principles

• Only data necessary for a specific and legitimate purpose is collected.
• Data is processed based on customer consent, service contract performance or relevant legal requirements.
• Personal data is not used for unlawful purposes or beyond what is reasonably necessary.

Information sharing

Travel Plus does not sell customer personal data. Information is shared only where necessary to deliver services or comply with legal requirements.

• With service providers or operating partners to fulfill a booking or request.
• With competent authorities when legally required.
• Where reasonably necessary to protect Travel Plus rights, assets or legitimate interests in disputes or risk management situations.

Retention and data security

• Data is retained for as long as necessary to fulfill the purpose of collection or as required by law.
• When no longer needed, data will be deleted, destroyed or anonymized through appropriate internal procedures.
• Travel Plus applies reasonable technical and organizational safeguards to reduce unauthorized access, loss or disclosure.
• Internal access is restricted according to role and operational need.

Cookies and tracking technologies

• The website may use cookies to maintain sessions, support sign-in, analyze usage and improve the user experience.
• Customers may adjust browser settings to reject or delete cookies, although some website functions may then be limited.

Customer rights

• Request access to, correction of or updates to the personal data held by Travel Plus.
• Request restriction, cessation of processing or deletion of data where permitted by law.
• Opt out of marketing communications at any time.
• Contact Travel Plus with questions, complaints or requests relating to personal data processing.

Payments and sensitive data

• Travel Plus does not intentionally store complete payment card information on the website.
• Some transactions are processed via third-party gateways such as VNPay or PayPal and are subject to the policies of those providers.
• Sensitive data such as passport, visa or immigration-related information is processed only to the extent necessary to provide the requested service.

Children data and third-party links

The website is not intended to knowingly collect personal data from children below the age defined by applicable law without the involvement of a lawful guardian.

The website may contain links to third-party sites or platforms. Travel Plus is not responsible for the content or privacy practices of those third parties.

Policy updates and contact

Travel Plus may update this Privacy Statement from time to time to reflect legal, technology, service or operational changes.

The latest version will be published on the website and takes effect from the publication date unless otherwise stated.

• Uu The Du Lich One Member Co., Ltd. - Travel Plus
• Business registration number: 0305475784
• International tour operator license: 79-114/2014/TCDL-GP LHQT
• Hotline: (+84) 79 568 1 568
• Email: info@travelplusvn.com